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十分感谢您选择了PRIMA产品,您的信任和对我们提出的意见是我们工作的动力。

Thank you for choosing PRIMA. Your trust and suggestions are the driving power of our improvement.


售后服务承诺 

After-sales Service and Guarantee

PRIMA不仅提供高质量、低维护的产品,还提供标准完善的全方位技术服务。我们有多名服务经验丰富的技术工程师和大量的维修配件库存,可以快速及时的解决客户反馈的问题。我们的官网上提供下载快速操作手册、安装调试视频和仪器的常见问题汇总,也通过电子邮件、传真、电话等方式,快速诊断和解决客户反馈的问题。

PRIMA not only provides quality products which need little maintenance, but also offers standard, mature and comprehensive technical service. With a large number of experienced technicians and a considerable stock of spare parts, we can promptly respond to any problem fed back from our customers. Our official website offers a ready access to operation manuals, installment and commissioning videos, an assemblage of FAQs (frequently asked questions), etc. Besides, a quick diagnosis and solution of an issue brought to us can be done through e-mail, fax and telephone.


如果您有任何仪器问题,请拨打我们的售后服务热线:400-772-3323。

我们的正常工作时间:周一至周五,9:00-17:30,其他时间请给我们发电子邮件。

If you have any questions regarding our products, please contact us at info@primainst.com.


保修

Warranty

PRIMA公司对所售产品从安装调试之日起保修一年,终身维护(由于客户的原因而未能及时安装的,保修期为到货之日起计算,耗材和附件不在质保范围内)。质保期内如属产品质量问题,公司将提供免费维修,已过质保期或属于买房责任导致设备损坏,买方需支付维修中所更换的设备配件费用。

PRIMA provides a one-year warranty starting from the date of installment and commissioning and lifelong maintenance for all the products it sells (notes: when the customer shall be held responsible for the product not being installed in time, the warranty period starts from the delivery date; in addition, wear and tear parts and spare parts are not covered by the warranty). For any quality issue within the warranty period, we will provide replacement and maintenance for free. For any product outside of its warranty or any damage caused by the buyer, the buyer will have to pay for any replaced part during the maintenance.


维修

Maintenance

PRIMA公司有经验丰富的技术服务团队,可在短时间内为用户提供解决方案;通过电话、视频、邮件等远程手段对故障进行分析,24小时内向用户提供初步故障诊断结果和处理办法。公司备有大量常见配件,对于返修仪器基本一周内解决故障。 

PRIMA boasts a well-skilled and experienced technical support team to provide solutions within the shortest time. They carry out diagnosis through telephone, video call, mail, etc. and provide a preliminary diagnosis and solution within 24 hours. Our company keeps a considerable stock of frequently used parts and can basically solve any dysfunction of a returned instrument within a week.


培训

Training

PRIMA公司对用户提供远程产品培训和付费现场操作培训,培训内容包括:仪器的基本原理,仪器的操作,日常维护,简单的故障排除。上海公司有独立的培训中心,提供样机讲解和快速调试视频。

PRIMA offers distance training and compensable on-spot training, which cover the basic principles of specific instruments, how to operate specific instruments, daily maintenance and troubleshooting of rudimentary issues.

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